Frequently Asked Question Section

Download question

		I cannot download the program...
		Do I need administrator privileges?
		I have purchased a license for 5 worksplaces (users accounts) ...
		I have purchased the program. Do I need to download it once again?
		I have downloaded the program but cannot run the installation file.

		How do I pay for the program?
		Our company is a government establishment.
		I've purchased the program. What do I do next?
		Peculiarities of a personal license.
		We want to buy a corporate license.
		Is there a license for the whole office?
		Is there a license for one computer?
		How to purchase additional licenses?
		I want to use the program for business purpose.
		What currency can I use to pay for the program?
		What is your refund policy?
		I've purchased the program but haven't received my Serial number.
		How to buy the program in 2 steps.

		What is activation?
		What's the purpose of activating the program?
		How does activation identify hardware?
		How to use the serial number?
		I purchased the program but couldn't activate it...
		How to activate Image Converter Plus using Web interface?
		Is my copy activated?
		How to make sure that the program is activated?
		How to find out license information?
		How to find out information on the current version of the program?
		Using the program on other PC...
		I have misactivated the program..
		I've purchased a new computer...
		How to change the registration email address?
		Is there a limitation on number of times I can install the program?
		I want to use the same license at home and in office.
		I've changed my hardware ...
		Is there deactivation procedure for your product?

		Is it necessary to update my version?
		Is updating free of charge?
		How to update the program?
		I've lost all information used when purchasing the program.
		How do I find what version I have?
		How to upgrade 7.x version to business license?
		How to upgrade 6.x version to business license?
		How often are program updates released?
		How to upgrade a personal license to a business license?

		How to convert my image to JPEG format?
		Convert TGA to JPEG. Processing images with transparency.
		Convert from DICOM. Pequliarities and recommendations.
		How to convert BMP to JPEG?
		How to avoid image distortion when changing its shape to square?
		Creating file name without extension.
		How to work with files without extension?
		How to crop black margins after scanning?
		How to change color (transparency)?
		How to adjust operation settings of "Color effect"?
		How to set transparency color?
		How to remove an added operation?
		How to convert 100 images into 1 tiff file?
		How to crop white margins in documents?
		How to split a multipage file into separate images?
		I want to delete source files.
		I cannot view my file in a standard viewer
		How to rename file extensions in Image Converter Plus?
		I cannot find converted files.
		How to change pictures resolution (dpi)?
		How to rotate converted files at an arbitrary angle?
		How to add files to Image Converter Plus from different directories?
		How to ignore Alpha Channel in different formats?
		How to turn off the thumbnail preview?

		Does Image Converter Plus support LZW compression?
		Can Image Converter Plus work with Apple Macintosh files?
		How many files can I convert?
		Can I convert my 1282 files into one file?
		Is it possible to preserve the date of file creation?
		Can I view images before conversion?
		Can I split an image into several parts?
		Can Image Converter Plus work with mpeg?
		How many formats does Image Converter Plus support?
		Are there any special system requirements?
		Can I convert a text file to an image?
		How to recover default settings?
		How does the program recognize graphics files?
		How do I change the default settings?
		Can I convert files within my Local Area Network (LAN)?
		Can I convert a multipage TIFF file into a multipage JPEG file?

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